Privacy Policy

Safe and Secure Gaming - GDPR Policy

Your privacy is important to us at To ensure optimal security, we adhere to stringent regulations and precautions in our privacy policy. This policy, paired with our site's general terms and conditions, outlines the foundation on which we collect, process, and store your personal data.

We encourage you to read this Privacy Policy to understand our practices and procedures related to your personal data. Your use of Casinogy signifies your acceptance and agreement to these practices.

You can raise any data management-related queries to the data controller at

What type of data do we collect? 

Your personal data refers to any information that could help identify you individually. However, data that doesn't associate to an individual directly (anonymous data) isn't considered personal data.

We may collect, process, store, and transfer different kinds of personal data such as:

  • “Identity Data” like your first and last names, or similar identifiers.
  • “Contact Data” comprises your email address and phone numbers.
  • “Profile Data” includes your username and password (encrypted), as well as login/logout times.
  • “Marketing and Communications Data” like your marketing and communication preferences, and any past interactions with us including posts, comments, chats, and more.
  • “Technical Data” includes details of your IP address, browser details, time zone setting, internet service provider (ISP), device information, your location, your operating system, and platform, and other online identifiers.
  • “Usage Data” includes how you interact with, like URLs accessed and page interaction data.

We also work with “Aggregated Data”, which is statistical or demographic data that doesn't reveal your identity directly or indirectly. However, such data combined with your personal data, which can help identify you, is considered personal data and will be treated as such.

We do not collect sensitive data such as your ethnicity, religious beliefs, political opinions, health information, or biometric data.

How do we collect your data? 

We employ different approaches to extract data, which could be via:

  1. Direct interactions: we gain your Identity Data, Contact Data, and Profile Data when you:
    • Create an account on Casinogy
    • Subscribe to our newsletter
    • Contact us
    • Participate in promotions
    • Submit content such as posts, comments, preferences, opinions, complaints, chats
  2. Automated technologies or interactions: While you use Casinogy, we automatically collect technical data about your device and browsing behavior. Advertisements are shown to you based on your interests, recorded through your interactions, information collected by analytics platforms, or cookies. Visit our Cookie Policy to understand it better.
  3. Through third-party sources: We collaborate with third parties (like content providers and analytics companies, for example, Google Analytics) to enhance the website's services and understand your interactions with it.

How do we use your personal information? 

We only use your personal data for the purposes it was initially gathered for, unless we believe it is necessary to use it for another valid reason related to the original purpose.

There may be times we process your personal data without your knowledge, strictly in contexts that the law specifies.

Purpose & Activity

Data Category 

Lawful Basis 

  • To register you as a new user
  • Identity
  • Contact
  • Profile Data
  • Necessary for our legitimate interests (to keep our records updated)
  • Notifying you about changes to our Terms of Use or Privacy Policy
  • Maintain a User Account with us
  • Identity
  • Contact
  • Profile
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary for our legitimate interests (to keep our records updated)
  • To send you promotional information and newsletters
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • Consent (if we contact you by means of direct marketing)
  • To administer and protect our business and the Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Technical
  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and in the context of a business reorganisation or group restructuring exercise)
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • Technical
  • It is necessary for our legitimate interests (to deliver relevant interests to you through the Site based on your past activity and preferences)
  • To use data analytics to improve our website, products, marketing, customer relationships, and experiences
  • Technical
  • Usage
  • Necessary for our legitimate interests (to define types of users, to keep our Site updated and relevant, and to develop our business)
  • To make suggestions and recommendations to you about products that may be of interest to you
  • Identity
  • Contact
  • Technical
  • Usage
  • Profile
  • Marketing and Communications Data
  • Consent
  • Performance of a contract with you
  • To allow you to participate in any free games, tournaments, sweepstakes, and contests available on the Site (“Free Events”).
  • To communicate with you details of any Free Events taking place, or details of any upcoming draws or results from past Free Events.
  • If you are the winner of a Free Event, publish basic personal information on the Site informing that you are the winner.
  • Identity
  • Contact
  • Profile
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary for our legitimate interests (to keep our records updated)
  • To allow you to post your review, and opinion about the casinos supporting the community
  • Marketing and Communications
  • Performance of a contract (enable the sites` functioning to fulfill its business purpose)

You can withdraw your consent anytime via your user account, by following the unsubscribe link in newsletters, or by contacting us.

Who do we share your data with? 

We do not trade, share, transfer, or disclose your personal information, except as noted in this Privacy Policy or as obligated by law.

We permit third-party service providers to process your data solely for specific purposes and strictly under our guidance.

It is important to note that in a merger, reorganization, or sale of Casinogy, we may share all gathered personal and non-personal information with the applicable third parties.

We may transfer your data outside the European Economic Area (EEA) to our service providers or partners only if the respective countries offer an adequate level of protection for your data, ensuring a high standard of data protection. For more information in this regard, click here.

We might also provide statistics related to your use of Casinogy to third parties, without revealing your identity, however. We cannot guarantee the data usage practices of websites linked to Casinogy. Also, we encourage you to review their privacy policies.

Protection of children (under age) is a gambling information portal inappropriate for and unsuitable to children and visitors under 18. We don't knowingly solicit or collect data from underage individuals. In cases of accidental data collection from children, we will delete that data as promptly as possible. We bear no responsibility for actions taken by children or individuals under 18 based on the content found on our site or our marketing campaigns.

What rights do you have? 

You are entitled to certain rights under data protection laws regarding your personal data:

These rights allow you to:

  • Request access to your personal details. Often referred to as a “data subject access request,” this allows you to receive and verify the personal data we hold about you.
  • Ask for the correction of your personal data. This ensures any incomplete or inaccurate data we have is corrected, although we may need to confirm the accuracy of the new information you give us.
  • Request erasure of your personal data. This empowers you to ask us to remove your personal data in situations where it's unnecessary for continuous processing. You can also request deletion if we've unlawfully processed your data or if local law requires us to do so. However, we might not always fulfill your erasure request, due to specific legal obligations or legitimate reasons.
  • Object to the processing of your information. If we're processing your data based on a legitimate or third-party interest, you can object if it impacts your rights and freedoms. But there may be compelling, legitimate reasons that overrule your rights.
  • Ask us to restrict the processing of your data. You can make this request in scenarios like:
    • if you want us to confirm the data’s precision,
    • if you disagree with data erasure despite unlawful use,
    • if you need us to retain the data for legal reasons,
    • if you've objected to data processing and we need to check our legitimate reasons for using it.
  • Request a transfer of your personal data to you or another party. We will give the data in a structured, commonly used, machine-readable format. This applies only to automated data that you initially consented to.
  • Withdraw your consent for us to process your data at any time. This won't impact any processing done before the withdrawal but may affect the services we can provide.

Generally, there are no fees to access your personal data or exercise your rights. But we may impose a reasonable fee for unfounded, repetitive or excessive requests. Otherwise, we may refuse to comply.

We aim to respond to all valid requests within a month. If your request is more complex, it may take longer.

We will maintain copies of our communications for record accuracy. You can exercise your rights anytime by contacting us at

How long is your data stored? 

You can request data deletion by closing your user account, and we will promptly delete all data except what we may be required to retain by law.

Sometimes, we may anonymise your data (so it can't be related to you) for research or statistical purposes. In these cases, we may use this data indefinitely without additional notice.

How secure is your data? has put in place essential digital and physical safeguards at our IT and data storage facilities to prevent information loss, misuse, or alteration.

Your personal data is only available to our staff who need to access specific data to perform their duties.

Your personal details are protected in a secure digital encryption environment with a password.

We adhere to all personal data protection regulations.

Do we update our privacy policy? 

We post any changes to our Privacy Policy on this page and, when necessary, inform you via email. Please stay updated on any privacy policy changes. If you disagree with any updates, we suggest contacting customer support or closing your account.

Are we responsible for third-party sites? 

Once you leave or are redirected to another site (“Third Party Site”), the privacy policies, terms and conditions, and data handling practices of the Third Party Site apply. Our terms and conditions and Privacy Policy no longer apply.

What about the Supervisory Authority? 

You can file a complaint about our data processing with the local supervisory authority.

We encourage you to address any concerns with us first, but you have the right to contact the supervisory authority at any time.

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